Hamden Pediatrics is currently becoming a certified Patient Centered Medical Home (PCMH)!
What is a PCMH?
The Medical Home...is accessible, continuous, comprehensive, family-centered, coordinated, compassionate, and culturally effective (AAP policy statement 2002, reaffirmed 2008).
This means our practice, as your Medical Home, is a central resource for all of your child’s needs. In our Medical Home, your doctor, nurse, and staff who sees your child for well exams and sick visits will make you feel like you are the most important of the healthcare team. You are welcomed and invited to participate in all aspects of your child’s care. Hamden Pediatrics follows the American Academy of Pediatrics (AAP) Guidelines.
Our responsibility to you as a PCMH:
As a PCMH, our goal is to coordinate and share your health information or health care needs in a timely manner. We will learn about your child, your family, your living situation, health goals, and preferences. We will take note of these as well as your health history every time you seek care. We will suggest treatments that make sense for your child’s care that are agreeable to you.
Your responsibility in a PCMH:
- Come to each visit with any updates on medications, family history, contact information, and questions.
- Keep scheduled appointments or call to reschedule at least 24 hours in advance.
- Work with us to develop and follow a plan that is best for your child’s health. Voice any concerns or barriers to care with us.
- Notify us before going to the emergency room. We can provide care advice over the phone.
- Contact us after hours only if your issue cannot wait until next open office hours.
- Learn about your health insurance coverage and benefits from your insurer.
- Consent to allow all health care providers to receive information related to your care
- Provide us feedback so we can improve care!
What services does Hamden Pediatrics offer?
- Same-day sick visits
- Well Child Care
- Prenatal visits
- Sports Physicals
How do I reach the office after hours?
You have several ways to reach us after hours, depending on your child’s needs. We encourage families to utilize our patient portal for non-urgent requests. You can send routine questions, medication refill requests, and forms to be completed. Your message will be returned within 24-48 regular business hours. For emergencies, you can also call our office after hours, and our answering service will direct your call to the on call physician.
Who should I contact if I have a billing question?
If you have any billing questions or concerns please contact our office or our billing company, PedsOne. PedsOne, is outsourced to a separate location. Their staff can be reached at 866-371-6118. You may receive calls, letters, or emails from them.
Resources for families:
2-1-1: Dial 2-1-1: A 24 hour hotline for resources and/or crisis assistance.
Poison Control: 1-800-222-1222
Centers for Disease Control and Prevention: https://www.cdc.gov
Connecticut Birth to Three Program: https://www.birth23.org
4C for Children: https://www.4cforchildren.org
Car Seat Information: https://www.safekids.org/car-seat
CT Husky Health Program: https://www.huskyhealthct.org
Sparkler App- Play for Parenting: Downloadable from the App Store